Contact the USAPAstore.com Team
We are here to serve you, and give you the best possible shopping experience. Send us a message, or call us for assistance. (Visit the USA Pickleball Association at www.USAPA.org)
USAPAstore.com Contact Information
Telephone855-239-9767 - Toll Free
+1-206-632-0126 - Local/International
(253) 590-2814 - FAX
Business Hours7AM - 5PM Pacific Time - Monday through Friday
9AM - 1PM Pacific Time - Saturday
Our office is closed on Sunday
Our 100% Happy Return Policy
You can return merchandise within 30 days of purchase if you are not 100% happy. We will refund your money or you may exchange for another item. We ask you to cover the cost of shipping the product back to us. Please include your order number and name inside the package. We recommended sending your item by a traceable method. We cannot be responsible for packages that are lost, stolen, or incorrectly addressed.
This guarantee does not apply to products that have been personalized with a name or altered in any way.
There will be a 10% restocking fee on returned portable net systems. Customer is responsible for all return shipping charges. Restocking fee will be deducted from refund amount.
There will be a 20% restocking fee on returns of the Douglas Premier Net System. Customer is responsible for all return shipping charges. Restocking fee will be deducted from refund amount.
Please call for return instructions or with any questions.
Please ship returns to:
22330 68th Ave South
Kent, WA 98032
SPECIAL POLICY FOR SHOE RETURNS, EXCHANGES, AND REFUNDS
Customers may try on shoes in a clean, indoor environment to assess sizing and comfort. Shoes cannot be worn outdoors or in active play which causes any wear, discoloration, dirt, or scuffs. Shoes that have been worn cannot be returned unless they fall under the warranty policy.
Returned shoes must be in new condition. Shoes must include the original manufacturer’s box, packing tissue and tags. The original shoe box must be returned without any tape, labels, or other items degrading, altering, or damaging it. Eligible returns and exchanges can be made within 30 days from the date of purchase. A postage-paid return label to USAPAStore is included with every shoe purchase. Original shipping charges are non-refundable.
Please call us if you have any questions on how to return an item (855) 239-9767.
All Clearance merchandise is final sale and not eligible for return or refund.
Our Return Policy for Defective Equipment
If within 60 days of purchase, the product is defective, we will send you a replacement product with a postage paid return label and ask you to send the defective product back to us. Please contact us prior to returning equipment to verify if it is still within the 60-day return period.
Our Promise to You
We guarantee all our customers honesty, superior customer service, innovation and being the best.
USAPA Store's Safe Shopping Guarantee
USAPAstore.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it.
Returns & Shipping Address:USAPA Store
22330 68th Ave South
Kent, WA 98032
Shipping Questions? Call (855) 239-9767
Send Us A Message or Call UsEmail us at Support@USAPAstore.com and a member of our customer care team will respond within 4 hours during business hours. Call us at 1-855-239-9767 Monday - Friday 7am - 5pm, Saturday 9am - 1pm Pacific Time. We are closed on Sunday.